Privacy policy
Last updated: March 12, 2026
Medicube manages and operates this online store and website, including all associated information, features, tools, content, products, and services, with the goal of providing customers with a carefully curated shopping experience (collectively referred to as the “Services”).
Our store is powered by Shopify, a platform that allows us to deliver and manage these Services efficiently.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, interact with our Services, make purchases, or communicate with us.
If any provision of our Terms of Service conflicts with this Privacy Policy, the terms outlined in this Privacy Policy will take precedence regarding the collection, use, and disclosure of personal information.
We encourage you to read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have reviewed this policy and understand how your personal information may be collected, used, and shared as described below.
Personal Information We Collect or Process
When we refer to “personal information,” we mean data that identifies you directly or that can reasonably be associated with you or another individual.
This does not include data that has been anonymized or stripped of identifying elements so that it can no longer be linked to a specific person.
Depending on how you interact with our Services, where you reside, and what is permitted by applicable laws, we may collect or process the following categories of personal information, including insights derived from such data.
Contact Information
This may include your name, billing address, shipping address, phone number, and email address.
Financial Information
This may include payment details such as credit or debit card numbers, payment account information, payment confirmation details, transaction data, and other financial information required to process purchases.
Account Information
This includes details related to your account, such as your username, password, security questions, preferences, and account settings.
Transaction Information
We may collect information about your interactions with our store, including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
Communications
This includes information you provide when contacting us, such as customer support requests, emails, or other messages sent through our communication channels.
Device Information
We may collect data about the device and browser you use to access our Services, including your IP address, device identifiers, and network connection details.
Usage Information
This includes information about how you interact with our website and Services, such as pages visited, browsing patterns, and how you navigate through the platform.
Sources of Personal Information
We may obtain personal information from several sources, including:
Information Provided Directly by You
This includes information you provide when creating an account, placing an order, communicating with us, or otherwise interacting with our Services.
Automatically Collected Information
Certain data may be collected automatically through your device when you use our Services or visit our website. This may occur through cookies, tracking technologies, and similar tools.
Service Providers
We may collect information from service providers who assist us with various operational functions, such as payment processing, analytics, customer service, or technical support.
Partners and Third Parties
In some cases, we may receive information from marketing partners, integration partners, or other third-party sources.
How We Use Your Personal Information
Depending on your interaction with our Services, we may use your personal information for the following purposes.
Providing, Customizing, and Improving Our Services
We use personal information to operate and deliver the Services you request. This includes processing payments, fulfilling orders, managing returns and exchanges, maintaining your account, remembering preferences, recommending products, and providing a personalized shopping experience.
We may also analyze data to improve the functionality, performance, and usability of our Services.
Marketing and Advertising
Your personal information may be used to send marketing communications, promotional emails, text messages, or advertisements related to our products or services.
We may also display personalized advertisements on our website or on third-party platforms based on your browsing behavior, past purchases, or items you have viewed.
Security and Fraud Prevention
We may use your information to verify accounts, monitor transactions, detect fraudulent activities, prevent unauthorized access, and maintain the security of our Services.
If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials. We strongly advise that you do not share your password or account details with anyone.
Customer Support and Communication
We may use your information to communicate with you, respond to inquiries, provide support, process requests, and maintain our relationship with you as a customer.
Legal Compliance
We may process personal information when necessary to comply with applicable laws, legal requests, government inquiries, court orders, or law enforcement requests. We may also use information to investigate potential violations of our policies or enforce our legal rights.
How We Share Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes in accordance with this Privacy Policy.
These circumstances may include:
Service Providers
We may share information with Shopify, technology providers, payment processors, logistics partners, cloud storage providers, analytics platforms, customer support services, and other vendors who help us operate our business.
Marketing and Advertising Partners
We may work with advertising and marketing partners to deliver promotional content and personalized advertisements. For example, Shopify may help us display targeted advertising based on your activity across different websites and merchants.
These partners may process your information according to their own privacy policies.
Depending on your jurisdiction, you may have the right to request that your information not be shared for targeted advertising.
With Your Consent
We may share information when you request or authorize us to do so, such as when completing deliveries, interacting with social media integrations, or connecting external accounts.
Corporate Affiliates
Information may be shared within our corporate group or affiliated companies where necessary for operational purposes.
Legal and Business Requirements
We may disclose information when required to comply with legal obligations, enforce our policies, protect our business, or in connection with business transactions such as mergers, acquisitions, or restructuring.
Relationship with Shopify
Our Services are hosted and supported by Shopify.
Shopify collects and processes certain personal information related to your interaction with our store in order to operate and improve the platform. Information submitted through our website may therefore be shared with Shopify and third-party partners located in different countries.
To help improve business operations and enhance store features, Shopify may use information derived from your interactions with our store as well as interactions with other merchants using the Shopify platform.
In these cases, Shopify is responsible for the processing of certain personal data and for handling requests related to your privacy rights.
To learn more about Shopify’s data practices, please review the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.
Third-Party Websites and Links
Our Services may contain links to external websites or platforms operated by third parties.
If you choose to follow these links, please review the privacy policies and terms of those websites, as they operate independently from our store.
We are not responsible for the privacy practices, security standards, or content of external websites.
Any information you share publicly on third-party platforms or social media may be visible to others and may be used according to the policies of those platforms.
Children’s Privacy
Our Services are not intended for use by children.
We do not knowingly collect personal information from individuals who are under the age of majority in their jurisdiction. If you believe that a child has provided us with personal information, please contact us so that we can remove the data.
As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information belonging to individuals under the age of 16.
Security and Data Retention
We implement reasonable security measures designed to protect your personal information. However, no system or transmission method can guarantee complete security.
Information transmitted over the internet may not always be fully secure, and we recommend avoiding sending sensitive information through unsecured channels.
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining your account, providing Services, resolving disputes, enforcing policies, and complying with legal obligations.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information.
These rights may include:
Right to Access
You may request access to the personal information we hold about you.
Right to Deletion
You may request that we delete personal information stored in our systems.
Right to Correction
You may request that we correct inaccurate or outdated information.
Right to Data Portability
You may request a copy of your personal data or request that it be transferred to another service provider when applicable.
Right to Opt-Out of Targeted Advertising
Depending on local regulations, you may request that your personal information not be used for targeted advertising or marketing activities.
Communication Preferences
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails. Even if you opt out of promotional communications, we may still send essential messages related to orders or account activity.
Residents of the United Kingdom or the European Economic Area may also have the following additional rights:
Right to Restrict or Object to Processing
You may request that we limit or stop certain types of data processing.
Right to Withdraw Consent
If processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing performed prior to the withdrawal.
You can exercise your rights by contacting us using the contact information provided below.
We may need to verify your identity before fulfilling your request.
Complaints
If you believe that your personal information has been handled improperly, you may contact us directly using the contact information below.
Depending on your location, you may also have the right to file a complaint with your local data protection authority.
Residents of the European Economic Area can find a list of supervisory authorities through official EU data protection resources.
International Data Transfers
Your personal information may be transferred to, stored, or processed in countries outside of your country of residence.
When transferring data outside the European Economic Area or the United Kingdom, we rely on recognized legal safeguards such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms required by applicable law.
Updates to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect operational changes, legal requirements, or improvements to our practices.
Any updates will be published on this page, and the “Last updated” date will be modified accordingly. When required by law, we will also provide appropriate notice regarding significant changes.